Legal

Terms of Service

Version v1-2026-05 · Last updated May 2026

This is placeholder boilerplate. The Callbase team will replace it with counsel-reviewed copy before public launch. By using Callbase you agree to the terms below as currently written.

1. Acceptance

By creating an account, you agree to these Terms of Service, our Privacy Policy, and our TCPA / lead-use policy. If you do not agree, you may not use the service.

2. The service

Callbase routes inbound consumer phone calls to licensed insurance agents ("buyers") who have purchased traffic. Buyers pay per billable call, subject to the duration floor and pricing displayed at order time.

3. Eligibility

You must be a licensed insurance producer (or a duly authorized representative of one) in the states you target, and you must complete our identity verification process before you can purchase calls.

4. Acceptable use

You will not record, resell, or redistribute calls without consent.
You will comply with the TCPA, state telemarketing laws, and our TCPA / lead-use policy.
You will honor consumer Do-Not-Call and opt-out requests promptly.

5. Billing

Calls are billed only when they meet the agreed duration floor. Pricing, caps, and dispute procedures are described in the dashboard.

6. Termination

We may suspend or terminate accounts for violation of these terms, fraud, or risk to consumers. You may close your account at any time from the dashboard.

7. Disclaimers & liability

The service is provided "as is" without warranty. To the extent permitted by law, our aggregate liability is limited to amounts you paid Callbase in the 90 days preceding the claim.

8. Changes

We may update these terms. Material changes will be flagged in the dashboard and may require fresh acceptance.

9. Contact

Questions: legal@callbase.app.